Need to Know

If you have to change chalets, you will receive notification of your new Chalet number on the evening prior to your move. This does create unavoidable stress and we would like to make the change as comfortable and relaxing as possible.

Please contact the Timeshare Office (Ext. 1515) with regard to this move.

Please complete the Guest Questionnaire handed out during your stay this will assist us to improve our service to you.

Should you have any concerns, contact the Timeshare Office (Ext. 1515) during office hours or the Reception (Ext. 9) after hours.

Should you wish to meet with the Duty Manager please contact the Timeshare Office (Ext. 1515).

Check-in Time - After 15H00
Check-out Time - Before 10H00

Please assist us in an early departure in order to allow us to prepare your Chalet for the next arrival.

We kindly request that you vacate your Chalet by no later than 10H00 on Check-Out Day.

A charge of R250.00 per half hour or part thereof will be charged for any LATE DEPARTURE.

The companies and its employees will not be held responsible for any lost property. Any items left behind at the end of your stay will be collected and stored.

We reserve the right to dispose of any unclaimed articles after a period of three (3) months. The responsibility to notify us of any lost articles rests with you and you will be responsible for any costs incurred in delivering lost articles to you.

Any Foodstuff left on Departure Day will be given to the Housekeeping staff.

6-Sleeper Chalet

6 (Six) People (Adults and Children of all ages)

8-Sleeper Chalet

8 (Eight) People (Adults and Children of all ages)

We reserve the right to enforce this stipulation, as it is breach of the Sanbonani Holiday Spa Shareblock Ltd. Use Agreement.

Please enquire at Reception or Timeshare Office if you require additional accommodation.

Available 24-hours. If you have an emergency after hours: Please phone Reception (Ext. 9) or Security (Ext. 2133) or go and see the Security at the gate. Alternatively, you can phone the After Hours Emergency Number

We have security guards on duty 24 hours a day. The front doors have security locks and can only be opened from inside, please ensure that all doors and windows are closed and locked when you leave the chalet even for a short time.

Please Note: The fences are electrified.

Your telephone line will be locked when you check into chalet. Please contact Reception (Ext. 9) to ask for your line to be opened. You will be asked to pay a deposit by credit card or in Cash.

It is advisable to go to Reception when making any payments.

Dial ‘0’ for an outside line and ‘9’ for Reception. You will hear a normal dialling tone – Now dial your number. Contact Reception (Ext. 9) for the current billing rate.

If you have used the Telephone, please make arrangements to settle your account with Reception before your departure.

We are proud to be committed to reducing the impact that we have on our local environment.

We recognise that our resort has an important role to play in protecting and enhancing the environment for future generations, and to help secure the long-term sustainability of the tourism industy.

To achieve our goal, we have initiated a number of protocols that are designed to minimise resource use and waste.

You can also assist towards creating a greener future by considering the following during your stay:

• When exiting your room, please switch-off all lights, televisions and other electrical apparatus.
• Please do not let bathwater run unattended and where possible, shower rather than bath as this saves water.
• Please ensure that your bathroom taps are properly closed.
• While brushing your teeth, turn off the taps, as this will conserve water.
• Please report any faults to Reception so that we can minimise the waste that may be associated with faults.

Available in the comfort of your Lounge and at the Central Complex.

Info regarding your Wi-Fi password is in the Chalet. Should you have any problems contact Reception (Ext. 9).